Customer-First Behaviour!

9:00 – 10:30

Ad costs are rising, ROI is falling, and customers expect more than ever. What if the path to growth isn't in your budget, but in a better customer experience? How to reduce dependence on advertising and build your brand organically.

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90-minute discussion

Join the debate, share your experience, ask the tough questions. Connect with people facing similar challenges. Gain new perspective and valuable know-how.

Only 35 participants

Meet a specialist in the field and a selected successful e-commerce owner with rich hands-on experience. In a group of 35 participants, with no recording.

VIP networking

When the discussion ends, step into the VIP zone and pick up where the Roundtable left off, with a cup of good coffee and a bite to eat. Don't forget to come to the Afterparty!

Moderator

Michala Gregorová

Head of Communications Miton & host of Cinkátko podcast

Míša has nearly 20 years of PR experience. At investment group Miton she serves as Head of Communications, hosts the Cinkátko podcast and works as an investment manager.

Specialist

Lukáš Pítra

freelance customer experience expert

Lukáš helps companies grow and reach revenues in the hundreds of millions. He focuses on improving customer experience and increasing marketing efficiency.

E-commerce owner

David Labanič

Konopný táta

David runs sales, marketing and brand perception at Konopný Táta, where they have been working with hemp since 2010 — growing, harvesting, drying, testing and processing from seed to product.

Specialist

Jan Černý

Decathlon

Honza works together with a team of sports enthusiasts to ensure that the Decathlon customer experience exceeds expectations — so customers always want to come back.

UNFORGETTABLE AFTERPARTY

19:00–1:00, Terminál Karlín

Last year we wrapped up Reshoper with a legendary party at Terminál Karlín, a venue in the heart of Karlín beneath the Dva Kohouti brewery. The space was packed and we had an incredible evening — so we think a party like that deserves a repeat. Look forward to unlimited local beer, fresh langos, craft fries and tapas all evening. Want to network? We'll have quieter spaces ready. Want to party? There will be a party!

FAQ

What is a Roundtable?

A so-called "round table" where a small group of people discusses a specific topic. Roundtables combine the best of masterminds and panel discussions — expertise, sharing experience, and conversations between professionals with different viewpoints and real-world practitioners. Privacy is key — discussion always takes place in a smaller group of max. 35 people, where everyone has the chance to participate and make valuable new connections in an intimate setting.

What's included in the Roundtable price?

You can buy a ticket to one Roundtable for 2 490 CZK, or 3 490 CZK if you want to continue the evening at the Afterparty. The Roundtable is a 90-minute discussion with max. 35 participants. The price includes all-day access to the Roundtable pavilion networking zone, with coffee, soft drinks and catering available throughout the day.