Odbavio

Picking up the phone for your e-shop. Odbavio answers at peak hours, after closing time and on Sunday evening – even the fifth call that afternoon. It knows the caller by their number and answers from your e-shop's data: where's my parcel, when does it arrive, which one should I pick. What it can't handle it passes to a colleague, with the context.

It answers only from your e-shop, so it never makes things up. Every call comes with a transcript and a summary. It handles up to 68 % of calls on its own. Going live takes days, not months – Odbavio is connected to Eshop-rychle.cz and is heading to Shoptet. We're now taking on the first e-shops as pilots.

Odbavio is built by Kili Technologies s.r.o. in Ostrava, Czechia.